Your data protection is our responsibility

32bd is a trusted online casino and betting platform. We place the highest importance on our users' privacy and are committed to ensuring the protection of your personal information.

This Privacy Policy applies to 32bd's website, mobile application, and all related services. It explains what types of information we collect, why we collect it, how we use it, and in what circumstances it may be shared with third parties.

This policy should be read together with the Terms and Conditions. If there is any conflict between the two documents, this policy will take precedence on matters of privacy.

This policy applies to all individuals residing in Bangladesh who use our services. By registering on our platform or using our services, you are considered to have accepted all conditions of this policy.

32bd collects information in various ways. The types of information and the methods of collection are described in detail below.

2.1 Information You Provide Directly

When you create an account on 32bd, use our services, or contact us, the information you provide yourself includes:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID card or passport number (for identity verification)
• Preferred language and communication method
• Financial transaction details — bKash, Nagad, Rocket, or bank transfer information
• Messages and complaints sent via live chat or email

2.2 Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and device type (mobile, tablet, desktop)
• Browser type and version, and operating system
• Your gaming activity and history on the platform
• Login and logout times, session duration
• Information collected through cookies and similar tracking technologies
• Your preferred games, betting types, and usage patterns

2.3 Information Received from Third Parties

We may sometimes receive information about you from legitimate sources, such as:

• Transaction verification information from payment processors
• Risk assessment information from fraud prevention services
• Information from government authorities as part of legal obligations

32bd uses your information only for the legitimate purposes described below. We do not use your information for personal gain or sell it to third parties without authorization.

3.1 Service Operation & Improvement

• Creating, verifying, and managing accounts
• Processing deposits and completing withdrawals
• Providing uninterrupted gaming and betting services
• Identifying and resolving technical issues
• Improving platform security and performance

3.2 Identity Verification & Compliance

• Age verification — ensuring services are provided only to those aged 21 or above
• Complying with Anti-Money Laundering (AML) policy
• Detecting and preventing fraudulent activity
• Protecting account security and integrity

3.3 Customer Service & Communication

• Providing 24/7 support via live chat and email
• Sending important account-related notifications
• Sending transaction confirmation messages
• Responding to your complaints and questions

3.4 Responsible Gaming

• Monitoring gaming behavior to identify signs of possible addiction
• Implementing self-regulation tools (setting limits, self-exclusion)
• Providing information and support on responsible gaming

32bd does not sell your personal information. However, some information may be shared with third parties in the limited circumstances below:

4.1 Payment Service Providers

Necessary transaction information is shared with bKash, Nagad, Rocket, and bank transfer service providers to process deposits and withdrawals. This information is used solely for processing the specific transaction.

4.2 Game Software Providers

Only the limited information required to operate games is shared with game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and Ezugi. Personal identification information is not shared with these providers.

4.3 Security & Compliance Services

Necessary information may be shared with specialist service providers for fraud prevention, identity verification, and anti-money laundering purposes.

4.4 Legal Obligations

Information may need to be disclosed to the relevant authorities due to court orders, government directives, or legal obligations. Where possible, you will be notified in advance.

32bd uses cookies and similar technologies to improve your experience and ensure the smooth operation of the platform.

5.1 Types of Cookies

• Essential Cookies: These cookies are necessary for maintaining login sessions, ensuring security, and providing core functionality.
• Functional Cookies: These store your language preferences, theme settings, and other personalization information.
• Analytics Cookies: These help improve services by analyzing platform usage patterns.
• Security Cookies: These are used to detect fraudulent activity and keep accounts secure.

5.2 Cookie Controls

You can control most cookies through your browser settings. Please note that disabling essential cookies may prevent some core platform functionality from working properly.

We do not use third-party advertiser cookies and do not share your information for advertising purposes.

32bd applies industry-standard security measures to protect your information. Our security framework is described below.

6.1 Technical Safeguards

• SSL Encryption: All data exchanged between your browser and our servers is encrypted using SSL/TLS technology.
• Data Encryption: Stored sensitive information is secured with strong encryption algorithms.
• Firewall & Intrusion Detection: Active security layers are in place to prevent unauthorized access and attacks.
• Regular Security Audits: Our systems undergo regular security testing.

6.2 Access Controls

Only authorized personnel can access your information, and only as needed to provide services. All staff are bound by confidentiality agreements and are trained on data protection.

6.3 Data Retention Period

Your information is retained for the entire duration your account remains active. Even after account closure, information necessary to meet legal obligations and resolve potential disputes is retained for a specified period. This period is determined in accordance with applicable laws and regulations.

6.4 Response to a Data Breach

In the event that the security of your information is ever breached, 32bd will notify you and the relevant authorities in a timely manner in accordance with applicable law, and will take immediate corrective action.

32bd respects your data rights. You have the following rights regarding your information:

7.1 Right to Access

You may find out at any time what information we have stored about you. To make this request, contact our support team.

7.2 Right to Rectification

If there are any errors or inaccuracies in your stored information, you may request a correction. This can be done directly from your account settings or by contacting us.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, it may not be possible to fully delete information that is required to meet legal obligations.

7.4 Right to Restrict Processing

You may request that the processing of your information be restricted for certain purposes, although this may prevent you from accessing some services.

7.5 Right to Withdraw Consent

For information processed on the basis of consent, you may withdraw your consent at any time. However, any processing that took place before the withdrawal will remain valid.

7.6 How to Exercise Your Rights

To exercise the above rights, contact our support team. We will respond to your request within a reasonable time. Some information may be required to verify your identity.

32bd's services are for users aged 21 and above only. We take the protection of minors very seriously.

We do not knowingly collect information from any minor. Age verification is in place during the registration process. If we become aware that a minor's information has been collected by mistake, it will be deleted immediately and the associated account will be closed.

If you believe a minor is using our platform, please notify our support team immediately.

32bd reserves the right to update or modify this privacy policy as needed. This policy may be revised due to service improvements, legal changes, or other reasons.

For any significant changes, we will notify you in the following ways:

• By displaying a notice on the platform
• By sending a message to your registered email address
• By updating the "Last Updated" date at the top of this page

Continuing to use the platform after changes are made means you consent to the updated policy. If you do not agree with the revised policy, please stop using the platform and request account closure.